Hibajee 24 – Terms and Conditions

Hibajee 24 is an online gaming platform offering a range of gaming services to users in Bangladesh. These Terms and Conditions form a legally binding agreement between Hibajee 24 and its users.

Key terms used in this document are defined below:

• "Platform" refers to the Hibajee 24 website, mobile app, and all related services.
• "User" refers to any person who holds a registered and active account on Hibajee 24.
• "Gaming Balance" refers to the total funds held in your account that can be used for gameplay.
• "Bonus Balance" refers to funds received from promotions or offers that are subject to specific conditions.
• "KYC" refers to the Know Your Customer process used to verify a user's identity.

Hibajee 24 reserves the right to change, amend, or update these Terms and Conditions at any time. Users will be informed of significant changes in a timely manner.

To register an account on Hibajee 24, you must provide accurate and complete information. Opening an account with false or misleading details is strictly prohibited and may result in account termination.

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• Keep your login credentials (username and password) strictly confidential.
• You may not allow anyone else to access or use your account.
• If you suspect unauthorized access to your account, contact our customer support immediately.
• The mobile number and email address provided during registration must be active and belong to you personally.

You must be 18 years of age or older to use Hibajee 24's services. Minors are strictly prohibited from creating accounts or playing games. Hibajee 24 may request supporting documents to verify your age at any time.

As part of the KYC (Know Your Customer) process, we may request the following documents:

• Scanned copy of National ID (NID) or passport
• Bank statement or mobile banking statement
• Proof of address (utility bill or bank letter)
• Selfie photo or video verification (in specific cases)

Withdrawals may not be processed until KYC verification is complete. All KYC information is strictly confidential and handled in accordance with our Privacy Policy accordingly.

To make a deposit on Hibajee 24, you can use bKash, Nagad, Rocket, or any other approved payment method. All deposits must be made from a payment account registered in your own name.

• Depositing using a payment method registered under a third party's name is strictly prohibited.
• All deposits will be processed in Bangladeshi Taka (BDT).
• Hibajee 24 reserves the right to review or freeze any suspicious deposits.

To withdraw on Hibajee 24, your account must be fully verified (KYC completed). Withdrawals are typically processed within 15 to 30 minutes, though in some cases it may take up to 24 hours.

• Withdrawals can only be made to a payment account registered in your own name.
• Minimum withdrawal amount: BDT 500.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Multiple withdrawal requests may be submitted on the same day, but each will be processed separately.
• Withdrawals may be temporarily suspended if fraud is suspected.

All bonuses and promotional offers on Hibajee 24 are subject to specific terms and conditions. By claiming a bonus, you automatically agree to its applicable terms.

• Welcome bonuses typically require a wagering requirement of 20x to 30x.
• Wagering requirements must be completed within 30 days of receiving the bonus, or the bonus will be forfeited.
• Each bonus offer can only be claimed once (this applies to family members, the same device, and the same IP address).
• Bonus use may be restricted or entirely prohibited on certain games.
• Hibajee 24 reserves the right to modify or cancel any bonus offer at any time.
• Bonus abuse or attempting to claim bonuses through multiple accounts may result in account termination.

The full terms for each promotion are listed separately on that promotion's page. For more details, visit our Promotions Page View.

All games on Hibajee 24 are powered by internationally recognized and certified game providers. Each game has its own rules, which you should read before you start playing.

• Game results are determined by an RNG (Random Number Generator), which is fully impartial and independently tested.
• Using bots, automation software, or artificial intelligence to play games is strictly prohibited.
• If you get disconnected mid-game, the game will resume from the last saved state on the server.
• If a technical error affects the outcome of a game, Hibajee 24 reserves the right to void that round and refund the bet.
• In Live Casino games, the dealer's decision is final; however, complaints may be raised in the case of an obvious error.

Hibajee 24 believes gaming should be a form of entertainment. We want every user to enjoy games in a healthy, mindful, and fun way. To help prevent addiction and excessive gaming, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for how long you play in a single session.
• Loss Limit: Set a maximum amount in BDT you are willing to lose within a given period.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: Get regular reminders about your gaming time and spending.

If you feel that gaming is having a negative impact on your life, please reach out to our Responsible Gaming Visit the page and contact our support team for assistance.

Hibajee 24 places the highest priority on protecting your personal information. When it comes to collecting, storing, and using your data, we strictly follow our Privacy Policy strictly adhere to.

• Your personal information will only be used to provide services and to meet legal obligations.
• Your information will not be shared with third parties except where required by law.
• All data is protected by 256-bit SSL encryption.
• You may request correction or deletion of your personal data at any time.

The following activities are strictly prohibited on the Hibajee 24 platform. Violations may result in immediate account termination and forfeiture of any remaining balance.

• Using the platform for money laundering or any unlawful financial transactions.
• Using bots, scripts, or automated software to play games or collect bonuses.
• Creating multiple accounts to exploit bonuses ("bonus abuse").
• Attempting to gain unauthorized access to another user's account.
• Attempting to hack or manipulate the platform's software or game systems.
• Playing on behalf of a minor or creating an account for one.
• Harassing, insulting, or threatening other users.

Hibajee 24 reserves the right to suspend or terminate accounts without prior notice in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• If evidence of fraud or illegal activity is found.
• Failure to pass KYC verification or submission of false information.
• If the account has been inactive for an extended period (more than 12 months).

Users may request to close their account at any time. Before closure, they will be given the opportunity to withdraw any verified balance, unless the account is being terminated due to a rule violation.

Hibajee 24 is not liable for the following:

• Game interruptions or losses caused by internet disconnection or technical issues.
• Delays or errors caused by third-party payment providers.
• Issues originating from the user's own device or software.
• Losses resulting from user negligence or unauthorized third-party access to the account.
• Force majeure events such as natural disasters, government restrictions, or similar unforeseen circumstances.

Hibajee 24 is committed to maintaining high service quality, but cannot guarantee 100% uptime or uninterrupted service. Scheduled maintenance or upgrades may cause temporary downtime, and advance notice will be given whenever possible.

Hibajee 24 reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email or an on-platform notification.

• Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree with the updated terms, you may request to close your account.
• The date of the most recent update will always be displayed at the top of this page.

If you have any questions or complaints about these Terms and Conditions, please contact our customer support team. Hibajee 24 aims to resolve all complaints within 72 hours.

• Live Chat: Direct chat support available on the platform (24/7).
• Email: [email protected] (typically responded to within 24 hours).
• For further inquiries, please visit our FAQ Page View.